FAQ
1. Does Lewktee.com offer free shipping?
Yes! We provide free shipping on all orders, with no minimum purchase required.
2. Where does Lewktee.com ship?
We currently ship to Canada, the United States, and select international destinations. Shipping costs (if applicable) will be calculated at checkout.
3. How long does order processing take?
Orders are processed within 1-2 business days (Monday–Friday). Orders placed after 10:00 PM CST (Regina time) will be processed the next business day.
4. When will my order arrive?
Most orders arrive within 5-7 business days after processing, depending on your location.
5. Do you ship on weekends or holidays?
No, we only process and ship orders on business days (Monday–Friday, excluding public holidays).
6. How can I track my order?
Once shipped, you’ll receive a tracking number via email to monitor your delivery.
Lost, Damaged, or Delayed Orders
7. What if my order is lost or delayed?
If your order hasn’t arrived within the estimated timeframe, contact us immediately at support@lewktee.com for assistance.
8. What should I do if my order arrives damaged?
Please notify us within 48 hours of delivery with photos of the damage, and we’ll help resolve the issue.
9. Which couriers do you use?
We partner with trusted carriers like DHL and FedEx for reliable shipping.
Returns & Refunds
10. What is your return policy?
For details on returns and refunds, please see our Refund & Return Policy.
Contact & Support
11. How can I contact customer service?
📧 Email: support@lewktee.com
📞 Phone: +1 (830) 534-3135
📍 Address: 4611 4 Ave, Regina, SK S4T 0J4, Canada
⏰ Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (CST, Regina time)