FAQs

Lewktee Frequently Asked Questions (FAQs)

Shipping & Delivery

1. What Shipping Method Does Lewktee Use?
   Lewktee ships orders using UPS Standard Shipping. For more details on shipping methods, destinations, and estimated delivery times, please visit our Shipping Policy.

2. Which Countries Does Lewktee Deliver To?
   We ship to most countries worldwide. Orders are sent from our warehouse via courier and delivered directly to your specified address. Please refer to our Shipping Policy for further details.

Order Issues & Missing Items

3. What Should I Do If an Item is Missing a Manual?

   • Some products may not include a manual for various reasons. If you need assistance:
   • Contact us with your order number and product code.
   • If a manual was omitted, we will provide a downloadable version.
   • If no manual exists, we may be in the process of creating one and will send it when available.
   • Currently, we only offer English manuals.

4. What If an Item is Missing Accessories (e.g., Earphones or Cables)?

   • First, check the product description on our website to confirm the accessory should be included.
   • If confirmed missing, contact us with your order number and product code.
   • Provide a photo or reference from our website if necessary.
   • If verified, we will send the missing part free of charge.

5. What If My Item Arrives Missing Essential Parts?

   • Contact us with your order number and product code to clarify the missing part.
   • For major components, we may need to treat it as a "lost/stolen in delivery" case.
   • Smaller missing parts or accessories will typically be re-sent to you.

6. What If My Order Is Delivered with Some Items Missing?

   • Check all packaging thoroughly as smaller items may be packed inside larger boxes.
   • Review your order status and emails for potential split shipments.
   • If an item is missing, contact us with your order number and details.
   • If a shipping error or theft is suspected, contact the courier and file a claim. Compensation depends on the courier’s resolution.

Customs & Import Issues

7. What If There’s an Issue Receiving My Delivery Due to Customs?

   • We provide all necessary documentation for customs clearance.
   • If duties or taxes apply, the courier will typically pay them first, and you will reimburse the cost.
   • If an order is delayed in customs, contact us, and we will assist in resolving the issue.

8. Who Is Responsible for Customs Fees and Restrictions?

   • You are responsible for ensuring the product is allowed in your country before ordering.
   • If customs reject delivery due to local regulations, Lewktee cannot offer compensation.
   • If you fail to respond to customs requests or refuse to pay duties, no refunds will be issued.

Payment & Security

9. Does Lewktee Accept Cash on Delivery (COD)?

   • No, we require payment in advance using secure online payment methods.

10. What Payment Methods Does Lewktee Accept?

    • We process payments securely via Shopify Payments, accepting MasterCard, VISA, American Express, Discover, and bank transfers.

11. How Secure Is My Payment?

    • Shopify Payments ensures secure transactions. Lewktee staff will never request your credit card details or Shopify login credentials. Be cautious of fraudulent emails pretending to be from Shopify Payments.

Returns, Refunds, & Warranty

12. What If My Product Has a Problem?

    • Check the manual and troubleshoot the issue.
    • For complex items, consult a technician to verify the fault.
    • If the issue persists, contact us with your order details, product code, and troubleshooting steps taken. If eligible, we will arrange a return under warranty.

13. What If My Product is Broken?

    • If under warranty and not physically damaged, you can return it for change.
    • All returns require an RMA (Return Merchandise Authorization). Contact customer support before returning any product.
    • You cover the return shipping cost, while Lewktee covers the cost of sending back repaired/replacement items.

Shipping Guarantee & Tracking

14. Why Should I Purchase the Shipping Guarantee and Tracking Number?

    • Your package is insured against loss or damage during shipping.
    • If lost, we will either resend the parcel (if applicable) or issue a refund.
    • Claims are processed once we confirm:
      • The order was shipped correctly.
      • The local post office is not holding the package.
      • The delivery deadline has passed.

15. What If My Order Arrives Damaged?

    • Contact us immediately at Lewktee Support with clear photos of the damaged item, SKU number, and packaging. We will initiate a claim with the courier and provide a resolution.

Checking Order Status

16. How Do I Check My Order Status?

    • Log into "My Account" on Lewktee.com.
    • Navigate to "Order" to view order progress and updates.

17. What Do Different Order Statuses Mean?

    • Paid: Payment received, processing will start soon.
    • Processing: Order is being prepared (1-3 business days).
    • Partial Order Dispatched: Some items have shipped; others are still processing.
    • Dispatched/Shipped Out: The order has left our warehouse.
    • Pending/Payment Authorized: Awaiting payment clearance.
    • Cancelled: The order was not paid and has been canceled.
    • Refunded: A refund has been processed (timing depends on the payment provider).

Returns & After-Sales Service

18. How to Request a Return (RMA)?

    • Log into your Lewktee account.
    • Select the order needing service.
    • Go to "My Tickets" and submit an after-sales request.
    • Choose "Returns & Exchange" and the appropriate RMA type.
    • Provide details, including photos/videos of the issue.
    • Submit the request. Customer service will respond within 24 hours.

19. What Are the Timeframes for Returns & After-Sales Processing?

    • RMA Response: Within 24 hours.
    • Return Window: Ship the item back within 7 days of RMA approval.
    • Refund Processing:
      • Shopify Payments: 48 hours.
      • Credit Cards: 10-14 business days.
    • Exchanges:
      • In-stock items: 1-3 business days.
      • Out-of-stock items: 5-7 business days.
        

Our Mission

At Lewktee, we aim to be a premier online electronics retailer, offering the best selection, competitive pricing, fast shipping, and exceptional customer service. Your satisfaction is our priority.

20. Is Lewktee a Trusted Seller?
    • Yes! We store inventory in secure facilities, maintain rigorous quality control, and offer multi-channel customer support. Our website is based on Shopify for a safe shopping experience.